Shipping & Returns
Shipping
USPS Priority Mail & First Class Package: Shipping is 1-3 Business Days
UPS 2nd Day Air: Guaranteed 2-day delivery
UPS Ground: 1-5 Business Days
Most orders are made on demand. We appreciate your orders and your patience as we handcraft each bracelet. Items will be ready to ship 1-3 days after order is placed. **During the Holiday season please allow up to 5 days for ready to ship items depending on demand.
*If you need something by a specific date please email us & we are happy to accommodate!
When purchasing from us online you are responsible for taxes & shipping fees. But we do offer Free Shipping specials!
If a package is left unclaimed or returned to sender the buyer will be refunded for the undamaged item in full minus the shipping cost.
Note: If a package is lost or damaged in transit, it is the responsibility of the customer to request a claim via USPS. If a package is mishandled, stolen or lost, we do not claim responsibility for compensation or reimbursement
Returns
All purchases made on our website are final sale and cannot be returned or exchanged.
Exceptions:
- If your bracelet/jewelry breaks upon receiving by no fault of your own, please email us with a photo at shopautumnroad@gmail.com and we will be happy to send you a new one.
Please don't hesitate to email us with any questions or concerns!